More than 150 patients, many with multiple chronic medical conditions, are being honored this summer by the Brightpoint Health Home staff for their milestone achievements.
The lives of some of the most vulnerable New Yorkers are being turned around thanks to Health Home, a patient care model developed under the Affordable Care Act's provision and the New York State Medicaid Redesign team. Health Homes offer additional federal supports to states to develop and implement a person-centered system of care that improves patient lives and reduces Medicaid costs. Patients are assigned a care manager who conducts a comprehensive assessment to understand not only the medical, but also the behavioral and social needs of each person.
Patient achievements at Brightpoint range from the ability to keep medical appointments and comply with treatment - in some cases for substance abuse - to finding employment, housing and educational opportunities through the Health Home network. "We understand how important it is for our patients to know that we fully support them with every step of progress they have made," said Carol Murphy, Chief Operating Officer and Chief Nursing Officer of Brightpoint Health, "part of our celebration this summer will include awarding certificates of achievement to each patient."
The journey of Glen, 50, a patient, turned Health Home outreach worker, is one example of the benefits of receiving integrated care under a Health Home. Glen was homeless, had been sleeping on a train but never gave up hope. He entered the Health Home program several months ago and worked tirelessly with his care manager, Marian Seabrook, to become more self-sufficient," Murphy explained. Once on track, Marian suggested that Glen apply for a Brightpoint outreach worker position. Glen showed up to the interview with clothes that were two sizes big and sneakers. At the time he was living with his father and had recently loss everything in a fire. "This did not discourage Glen from keeping the interview appointment and using it to articulate what a great employee he would be if hired, " Murphy added. "Because of his tenacity, we hired him. Glen is currently housed, works with Brightpoint full time and is doing a wonderful job! He always has a smile or a kind word and is a constant reminder of why we do the work we do."
Richard, 46, has been a patient at Brightpoint since 2014 and has overcome substantial barriers. He was diagnosed with HIV and was homeless. Richard now has a new apartment and consistently adheres to his treatment plans. He has also been hired by a local social service agency and is scheduled to begin employment in September 2015. Richard also attends Brightpoint's Adult Day Health Care program, where he receives individualized care. " He seeks treatment religiously and is the first to step up and be a peer volunteer," Murphy explained. "Richard has demonstrated that he is proactive, meeting all care plan goals, follows up with his care manager and shows the perseverance needed to remain drug free and to lead a healthy life."
Reflecting on patient success at Brightpoint, Murphy concluded, "Despite homelessness, drug addiction both past and present, most of our clients graduate from drug treatment programs, consistently attend group sessions, submit to random drug tests and achieve their goals by staying clean for significant amounts of time. As a result, they are now in better position to obtain employment, housing, education and to become upstanding citizens."
For more information about Health Home and other services at Brightpoint Health, call 855-681-8700.