Brightpoint Health is an integrated care provider as well as the largest health home care management program in New York State that drives dramatic improvements in the health of New Yorker’s. Through the delivery of high quality, person centered care; we continue to improve health outcomes for people, families and communities challenged by health disparities caused by poverty, discrimination and lack of access for more than 40,000 patients annually in all five boroughs of NYC. Our primary care, dental care, and behavioral health options are key services offered to our patients/clients. Our executive offices are located on 23rd street in NYC, our Administration offices are on 35th street and we have an array of sites and clinics throughout the five boroughs.
Purpose of Role:
- To provide a contribution to the field by developing a strong leader for the healthcare industry
- To provide in-depth exposure to a broad range of organization management matters and one-on-one interaction with senior-level executives
- To develop the Fellow's decision-making and problem-solving skills as they relate to complex organizational activities
- To provide the Fellow with an opportunity to explore particular issues of importance to ACHE and its members
- To give the Fellow exposure to project management at a high level to see the impact of how one department or function interacts with others within the organization
This (one-year) fellowship program will provide an opportunity for the Fellow to work in all major Brightpoint Health divisions, including the Executive Office, Finance, Primary Care, Behavioral Health, Quality Management, Culture, CHASI and Administration including Business Development and Human Resources. The fellowship program's content will be developed around organizational needs and the Fellow's special interests. Attendance at Brightpoint Health meetings, outside seminars, conferences and key association meetings is a part of Fellowship Program requirements. In addition, the rotation between each of these divisions will provide an opportunity to obtain broad-based operational, clinical and strategic project management experience. The Fellowship Program’s structure will provide the Fellow a valuable opportunity to gain practical operational experience and insight into the various aspects of healthcare.
The Fellowship Program will consist of a series of rotations between various business units of the organization in which the Fellow will work closely with the Chief Officer or Department Head of that division. In no specific order the fellowship rotation will assist the Chief Operating/Nursing Officer, Chief Clinical Officer, Chief Population Health Officer, Chief Executive Officer, Chief Administrative Officer, Chief Financial Officer, the Executive Director for Staten Island Operations and Vice President of Human Resources. Working closely with these departments, the Fellow will assist with essential functions for each division. The Fellow will begin the rotation by participating in the agency’s on-boarding program (Bright Beginnings), which will give him/her a complete overview of the agency’s structure. Each rotation will last approximately 8 -10 weeks.
- Learn the essential functions of the day to day operations of each department
- Coordinate activities, resources and information
- Research issues in healthcare management
- Take part in hands-on, substantive projects that foster development of verbal, interpersonal and analytical skills and the opportunity to translate academic theory into practice
- Demonstrate ability to synthesize information (quantitative/qualitative) and complete components of preliminary and final reports including spreadsheets and financial analyses
- Assists with administering various project plans and procedures
- Create and maintain comprehensive project documentation, plans and reports
- Acts as a point of contact and communicate project status adequately to all participants
- Demonstrate accuracy and efficiency in performing diverse support duties
- Demonstrate the ability to identify and set priorities, manage time effectively and take initiative for completing work on a timely basis
- Collaborate with health informatics staff to review reporting from our electronic health record that supports quality management throughout the organization
- Participate at times in Executive Leadership Team meetings as needed or appropriate
- Exhibit a willingness to take on leadership and non-leadership roles and responsibilities
- Perform other related duties as assigned/directed by various executive leaders
Qualifications / Competencies:
- Earned, within one year of the beginning of the Fellowship, a graduate degree in healthcare or association management from a college or university that is accredited by the regional accrediting association in the United States approved by the U.S. Department of Education or that holds membership in the Association of Universities and Colleges of Canada
- Excellent written and verbal communication skills, ability to communicate effectively with a range of patients, carriers, multidisciplinary teams, general practitioners, colleagues and other health professionals.
- Analytical and problem solving skills, ability to learn and continuously improve concepts
- Ability to work within relevant health systems and with government agencies
- Solid organizational skills including attention to detail and multi-tasking skills able to handle multiple priorities and adapt to change
- Able to manage small to medium routine projects
- Proven ability to meet deadlines
- Previous experience managing projects or leading teams (college experience included)
- Strong working knowledge of Microsoft Office
- Experience in the healthcare industry is preferred
- Member of ACHE a plus.
*Applicant must be authorized to work for any employer in the United States through the term of the postgraduate fellowship.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or govern healthcare regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
This position will be evaluated based on the incumbent’s ability to prioritize, time management skills and flexibility. In addition, the incumbent’s performance will be measured and evaluated according to the standardized tool used for all employees providing service to internal and external customers and incorporating Brightpoint Health’s Core Values. i.e. Deliver WOW quality service, act with empathy and respect, embrace and drive change, be a creative problem-solver, work with humility and dignity, pursue personal growth, build a supportive team, focus on results, stay on the ethical path and have fun.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All workers are under obligation to follow rules and regulations pertaining to safety and security. Failure to comply with safety & security rules and regulations will result in disciplinary action up to and including termination of employment.