Will I always be treated by my original primary doctor?
We try to have patients assigned to their primary care providers (PCPs) at each visit.
What if I move to another borough?
If you move, you can still see your PCP. We also have clinics in other boroughs which have access to all of your medical information, so you won’t have to start over.
Can you help me with housing?
Yes. We have primary care case managers and the Health Home program. We can evaluate your needs and assist with housing applications.
What happens if I cannot afford the sliding fee? Would I still be able to see a provider?
Yes. We would not refuse you care if you were unable to pay for services.
How can I get insurance?
We have insurance specialists ready to assist you in attaining insurance, changing insurance, or any related issue.
Behavioral Health Care
How do I enroll in the outpatient behavioral health care program?
Give us a call. Contact us using our main number, 1-855-681-8700, and speak to one of our staff members. He or she will set up an appointment for you. Or, if you don’t want to make an appointment, you may come in to the clinic as a walk-in patient.
How will I know if an outpatient program is right for me?
When you come to our facility, an evaluation is done and possible treatment options are discussed. If treatment is recommended and you qualify, you will be admitted into our program.
What if I don’t qualify for an outpatient program?
If you don’t qualify for our outpatient program, you will be given an appropriate referral.
Who would be treating me in the outpatient clinic?
After an assessment is done, you will be assigned to a therapist, whom you will see once a week or once every two weeks. You will also see a medication provider once a month. A referral to our Health Home program, which can assist with your care coordination, is also an option.
Does the outpatient mental health program give patients medication?
Our program has a full-time psych RN. who is available to administer IM medication as recommended by providers.
What should I do if I am in crisis?
During working hours, you can come to our clinic with no appointment. As a walk-in patient, you can be seen by the psych RN. The nurse will assess your condition and place you on a clinician’s schedule accordingly. You can also call our after-hours phone number and speak to a live person 212-709-3209. (This service is provided through LIFENET.) After speaking with a staff member, they will then inform your provider who will in turn assist in coordinating appropriate care.
How long do I have to wait for an appointment?
Appointments are available within one week. Same-day emergency appointments are available also.
Do dental exams hurt?
Not usually. Some people may experience minor discomfort when an injection is administered prior to invasive treatment, such as receiving a filling or undergoing a root canal.
Why do I have to take X-rays? Can’t a dentist see a problem by simply looking at my teeth and gums?
Not always. It can be difficult to find tooth decay, bone loss, pulpal necrosis, fractures and some forms of cancer using only a visual exam. An X-ray allows dental professionals to see things that can be missed in a visual exam.
Do you throw the instruments away after each patient?
All paper and plastic materials are discarded. Metal instruments are sterilized in accordance with guidelines created by the Centers for Disease Control.
Can I have a toothbrush, floss or toothpaste after my dental appointment?
Yes. After every dental cleaning, patients receive a toothbrush, toothpaste and floss.
I have dentures. Will I receive Fixodent after my dental appointment?
Patients with false teeth will receive a small, complimentary tube of dental adhesive after their dental appointments.
Will my insurance pay for partial or full dentures?
As long as the number of false teeth you need falls within Medicaid guidelines, a new set of complete or partial dentures can be fabricated for you once every eight years.
Why doesn’t my insurance pay for implants?
The placement of dental implants is not covered by insurance. Dental implants are considered an out-of-pocket expense.
What services will the mobile care vans provide me?
The high-tech, 45 foot long, medical center on wheels will provide you with primary health care services. We have a similar mobile care unit for dental services too!
What facilities are available on the medical mobile unit?
Our medical care mobile units are equipped with two exam rooms, a private consultation room, a waiting/meeting area and a lavatorjy. It is also ready to be pressed into service for emergency relief. The dental unit has two fully equipped dental offices and x-ray equipment.
What is a Health Home?
A Health Home is a care management service, which coordinates medical care, behavioral health and support services for clients with chronic conditions.
How will I coordinate the services I am going to receive?
You will be assigned a care manager who will coordinate the services that you need. Your care manager will help you get the medical treatment that you need as well as referrals to community programs. Your care manager will also assist you with housing applications if necessary.
What is a care manager?
A care manager is a trained person who will help you get access to necessary medical and behavioral health services including substance abuse, mental health, specialty care, and social services.
Am I required to join a Health Home?
No, but we encourage you to participate. The program will help you with all of your health-related and social service needs.
Will transportation be provided for me to get to my Health Home?
Your care manager will help you with transportation if you need it.
Adult Day Health Care
What is Adult Day Health Care (ADHC)?
The ADHC program is a day program that offers medically supervised services to adults living with HIV/AIDS and dual/multiple illnesses.
How do I know if I am eligible to be in an ADHC program?
You need to be 18 years or older and have an HIV diagnosis.
Will I be able to get meals at the ADHC?
Yes, you will receive two hot meals daily. You will also have access to a food pantry and nutritional counseling.
What kind of environment can I expect at the ADHC program?
The ADHC provides a safe, supportive, and sensitive environment. We want you to feel comfortable while also having access to a variety of medical, behavioral, and social services.
What if I don’t have transportation to get to an ADHC program?
We can provide a Metrocard or van service for those patients in need.
Outpatient Substance Abuse Treatment
Why do drug-addicted persons keep using drugs?
Nearly all addicted individuals believe, at least in the beginning, that they can stop using drugs on their own — and many try to stop without treatment. Although some people are successful, most attempts at quitting result in a failure to achieve long-term abstinence. However, with successful treatment, people can recover.
How effective is drug addiction treatment?
In addition to stopping drug abuse, the goal of treatment is to return people to productive functioning in the family, workplace, and community. At Brightpoint Health, we provide a warm, supportive atmosphere along with highly-trained professionals to help you in your path to recovery.
Is drug addiction curable?
Drug addiction is not curable, but it is treatable. At Brightpoint Health you will learn tools to help you cope with difficult situations so you don’t have to return to using drugs.
Will I have group therapy or individual therapy at Brightpoint Health?
Both group therapy and individual therapy will be available to you.
Will I have to pay anything in order to get treatment?
Your treatment will be covered by insurance. We can help you obtain insurance if you are not already covered by an insurance plan.
Drinking Driver Program
What is the Drinking Driver Program (DDP)?
The Drinking Driver Program (DDP) is part of New York State’s effort to lessen the incidence of injury, disability, and fatality that results from alcohol and other drug-related motor vehicle crashes.
How do I know if I am eligible?
Participation is on a voluntary basis if you have been convicted of an alcohol or drug-related driving violation.
What can I expect from the DDP program at Brightpoint Health?
Brightpoint Health’s professionally trained staff will educate you about high-risk alcohol and drug choices that will help you identify and change high-risk behaviors.
Will I have to pay for this program?
Your participating in the program is covered by most insurance plans. If you don’t have insurance, we can assist you in obtaining coverage.