As Brightpoint Health’s Chief Population Health Officer, Jessica is responsible for Health Home, Organizational Culture and Quality. In this recently created role, she provides strategic leadership in an era of health care delivery system reform which includes leveraging population health, quality management and care management. Jessica's portfolio also includes managing the assessment, development and improvement of the organizational culture so that it embodies the core values, embraces the Triple Aim, and continuously improves the delivery of WOW! Quality Service, as well as leading leads the Quality Management Programs that assist all clinical services and organizational departments. Since joining Brightpoint Health in 2012, she has developed metrics and indicators to assess the organization’s effectiveness and ultimately improve patient outcomes.
Jessica has 15 years of experience working for mission-driven health care organizations serving populations challenged by health care disparities, as she does at Brightpoint Health. She began her career in public service volunteering for an AmeriCorps program where she designed a substance abuse prevention program for at-risk youth. From there, she joined NYC DOHMH subcontractor Public Health Solutions, where she managed federal, city and state HIV/AIDS treatment and prevention funding awarded to hospitals and non-profits throughout the five boroughs. In this position, Jessica evaluated HIV/AIDS programs in the areas of mental health, substance use, treatment adherence, prevention and treatment through organization-wide site visits. Following her role at Public Health Solutions, Jessica worked at Gay Men’s Health Crisis spearheading a quality improvement program where she created a process to track and report clinic metrics relevant to clients’ HIV/AIDS status. Immediately following her position at GMHC, Jessica joined a for-profit health care company that partnered with health departments across the country to manage their high-cost, high-risk Medicaid populations. Within this role, she designed, implemented and monitored quality improvement programs in high-volume case management and disease management programs aimed at improving clinical outcomes while decreasing unnecessary utilization of healthcare.
Jessica has a Bachelor of Arts in Public and Community Service from Providence College and a Masters of Public Administration in Health Policy and Analysis from New York University’s Robert F. Wagner School of Public Service. She also has a Certification in Healthcare Quality (CPHQ).