Important information for Brightpoint Health patients about Coronavirus (COVID-19)
Your safety is our top priority. To limit the spread of COVID-19, we are shifting most visits to telemedicine. A telemedicine visit is like a regular doctor’s visit, but as a video chat.
To make an appointment call 1-855-681-8700.
Please note that due to the COVID-19 pandemic, it may take longer than usual to reach a representative by phone or receive a response to an online appointment request. We will assist you as soon as possible.
Brightpoint Health is currently testing for COVID-19 at all sites.
At this time testing capacity for the COVID-19 virus is very limited in New York State, and therefore all testing is by appointment only. Most testing is reserved for hospitalized patients, high-risk patients, and patients with moderate-severe symptoms who have also had prolonged exposure to known cases of COVID-19.
Moderate-severe symptoms include:
- Temperature greater than 100.5 not responsive to medications for fever
- Severe Shortness of Breath
- Persistent Cough
Remember that most people who get COVID-19 can recover at home with no treatment. If you are mildly ill you should remain home and contact your provider with any questions. Patients who are worried about COVID-19 (coronavirus) can get a quick, remote consultation with a doctor using telemedicine.
- Most who contract COVID-19 will not require hospitalization. Symptoms are often mild enough that you can recover at home
- The steps to protect yourself from COVID-19 are generally the same as for the flu: wash your hands, and practice good hygiene
- Seek medical help if you develop severe shortness of breath, severe dehydration, or other severe medical issues
The overall risk of serious illness from Coronavirus is very low. Over 98% of patients who get the Coronavirus will not experience critical or life-threatening effects. Over 88% of those who get the virus do not need to be hospitalized.
A small number of patients can develop pneumonia, and some of these will require hospitalization. People at greatest risk for this are our elderly and those with chronic medical conditions, such as diabetes, and cardiovascular disease.
Parents – it is natural to worry for our young ones, but so far, the overwhelming majority of children who have contracted the disease have a mild upper respiratory illness or no illness at all from this virus. However, many people ages 18-49 are testing positive. Social distancing practices are very important for all age groups.
However, people of all ages are testing positive. Social distancing practices are very important for all age groups.
The best way to fight Coronavirus is to not get it in the first place! And the best way to not get it in the first place is through social distance proper hygiene:
- Wash your hands frequently for at least 20 seconds under warm water. If soap and water are not available, use an alcohol-based hand sanitizer
- Cover coughs and sneezes with the crook of your arm or a tissue, then throw the tissue in the trash
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Teach your children proper hygiene practices as well
- Don’t shake hands with people this winter – they will understand
- Stay home if you don’t feel well
- Clean and disinfect frequently touched objects and surfaces
If you develop flu-like symptoms and are not short of breath, the best thing you can do for yourself and your community is to stay home.
If you are feeling more severely ill, and are having trouble breathing, seek immediate care. If you are unable to get to a local emergency room, then call 911.
For more information or to make a telemedicine appointment, call 1-855-681-8700.
Your health care team at Brightpoint Health
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